Imagine That Sleepovers - FAQs
What is your cancellation policy?
What is your cancellation policy?
What is your cancellation policy?
We require a minimum of 30 days' notice for all cancellation requests. All cancellations are fully refundable and subject to a $25 admin fee form the full balance paid.
Please send all requests to events@imaginethatsleepovers.com for proper processing.
Can I reschedule?
What is your cancellation policy?
What is your cancellation policy?
We require a minimum of 14 days notice to reschedule your event for a date further out from your original date. We cannot guarantee your new date will be available but will do everything we can to make it happen!
We do not accommodate dates to be sooner than original date unless approved by email.
Please send all requests to events@imaginethatsleepovers.com
What is your service area?
What is your cancellation policy?
What is your service area?
We serve Duval County and St. Johns County, Florida and surrounding areas year-round. We do not service 40 miles outside of 32259 zip code.
Is there a delivery fee?
How long can I keep the rentals?
What is your service area?
Delivery, setup & pickup is basically FREE only $0.01 within 20 miles of our zip code 32259.
21- 30 miles requires a $30 delivery/pickup fee
31 - 40 miles requires a $45 delivery / pickup fee
How long can I keep the rentals?
How long can I keep the rentals?
How long can I keep the rentals?
Our standard rental time frame is overnight. Pickup is no later than 10am the next day unless otherwise noted in writing. You can rent for a few hours during the day for same day pickup however, the same rates apply.
We do accommodate multiple-day rentals for an additional $55 per teepee per night, add this request to your booking.
How clean are the items we rent?
How long can I keep the rentals?
How long can I keep the rentals?
All of our items are thoroughly cleaned and sanitized after each use. Our bedding is laundered by a professional service to ensure the highest quality of care.
What do I need to prepare?
When is the final payment due?
What do I need to prepare?
We ask that you please have the IMAGINED area we are setting up to be smoke and pet-free. Clean floors and surrounding areas add to the magical feel as well. Please move as much furniture from the area as possible to maximize space.
Do you require a deposit?
When is the final payment due?
What do I need to prepare?
Yes, each booking requires a $150 booking deposit to secure your date. This is credited to the total balance due.
Damage/Security deposits are $100 and are added to the final invoice. Damage/Security deposits are refunded after inspection of rental equipment is completed on the day of pickup.
The time of deposit into your account depends on your bank. If damages occur during the customer's event an itemized invoice will be emailed of the damages incurred.
Any remaining funds will be issued to customer, an overage will be invoiced accordingly and due upon receipt.
When is the final payment due?
When is the final payment due?
Do you offer hypo-allergenic options?
The remaining balance is to be paid at booking or least 14 days prior to the event date. If it is not paid the client risks losing their designated date.
Do you offer hypo-allergenic options?
Do you have to come to my house to see the space before I book with you?
Do you offer hypo-allergenic options?
All of our teepees and bedding are cleaned with non-fragrant hypo-allergenic detergent.
Do you have to come to my house to see the space before I book with you?
Do you have to come to my house to see the space before I book with you?
Do you have to come to my house to see the space before I book with you?
No we do not! We try to keep things as efficient as possible. You will receive a request to send a short video or photos of your setup space for the teepees the day before your party so that we can IMAGINE the sleepover setup properly.
What is the size of your teepees and mattresses?
Do you have to come to my house to see the space before I book with you?
Do you have to come to my house to see the space before I book with you?
All of our teepees are 5 ft. tall and can accommodate 1 adult or children. Our air mattresses are all twin-sized and can accommodate an adult or child as well.
What other fees can I expect?
What other fees can I expect?
What other fees can I expect?
Some of these may not apply:
- Delivery & Setup (depends on distance)
- Damage fee $75+
- $25 admin fee (only for cancellations)
- Optional Party Add-ons
Is there a minimum charge?
What other fees can I expect?
What other fees can I expect?
You can book our sleepovers for as little as $250 for 1-2 Imaginations.
Can we setup outside?
What other fees can I expect?
Can we setup outside?
All of our teepee sleepovers are indoors only.
How does this work?
Do you provide custom themes?
Can we setup outside?
1. Pick your date.
2. Pick your theme.
3. Choose any add-on options.
4. Complete the contact/inquire about a party form on the website.
5. After booking on the website you will receive a email from us with your party proposal.
6. Pay deposits to hold your date.
7. Sign your contract.
8. You're all set!!
How long is setup?
Do you provide custom themes?
Do you provide custom themes?
We arrive with a vision in mind and love setting up. We do not require your help to set up and ask that you allow us 1 -3 hours depending on your # of guests and any location limitations like stairs, hallways etc..
Do you provide custom themes?
Do you provide custom themes?
Do you provide custom themes?
Yes! We love when our customers use there Imagination and we provide customization starting at an additional $50 + per event not per guest. Prices range depending on accommodations.
Copyright © 2024 Imagine That Party Rentals & Sleepovers - All Rights Reserved.
Text Melissa at 434-334-7601
melissa@imaginethatpartyrentals.com
Saint Johns, Florida 32259
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